Translation and localisation services delivered through quality policies and processes
Our 4 Key Quality points
1 Accreditation & Qualifications
In Australia, we require our translators to be accredited by the Australian National Accreditation Authority for Translators & Interpreters (NAATI) where available. In the same way, our global team of translators must have experience, knowledge and the qualifications in order to work with us.
2 Ethics
Adhere to the Australian Institute of Interpreters and Translators (AUSIT) Code of Ethics as well as Connect's guidelines pre - delivery, during and post - delivery of translation and localisation services.
3 Experience
Have significant experience in translating and interpreting in the assignment's subject matter.
4 Mother Tongue
The language other than English that the linguist is qualified in must be their native language to ensure the complete translation and localisation meets current trends and ‘speak’ of the local culture.
Our quality policy
Connect's commitment to total quality management, continuous improvement and high levels of customer service is reflected in its' customer focused policies and in the passion and dedication of our people.
Connect Language Services Pty Ltd is committed to providing national integrated translation and localisation services that are reliable, professional and provided in the least amount of turn-around time possible.
We strive to achieve this by:
+ Promoting an understanding of our customers' needs and expectations, together with a culture of exceeding customer expectations.
+ Developing seamless processes for delivering translation and localisation services by fully integrating the services provided by our suppliers, contractors and partners.
+ Employing a Total Quality Management (TQM) approach across the organisation.
+ Monitoring our performance through performance metrics in order to continually improve our processes and language translation and localisation services.
+ Utilising our ISO 9001 quality management system for all company processes everywhere, every time, without exception.